The Snake’s Guide: FAQs
The Snake’s Guide: FAQs 🐍
What is Snake Label?
Snake Label is a jewelry and fashion brand inspired by the elegance, mystery, and power of snakes. Our collections feature unique snake-themed designs crafted to make bold style statements.
Do you only sell snake-themed products?
Yes! Our brand is dedicated to creating high-quality, snake-inspired jewelry and accessories that reflect your individuality and love for serpentine elegance.
What materials are used in your jewelry?
Our jewelry is crafted with premium materials like stainless steel, sterling silver, gold plating, and high-quality gemstones to ensure durability, beauty, and comfort.
Are your products hypoallergenic?
Yes, our jewelry is designed to be skin-friendly and is free from harmful materials like nickel to minimize the risk of allergic reactions.
How do I know my ring size?
We recommend using our Ring Size Guide available on the product page or visiting a local jeweler for precise measurements.
Do you offer custom designs or engraving?
Currently, we don’t offer custom designs or engraving, but we are always working to expand our offerings. Stay tuned for future updates!
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Shipping times vary depending on your location:
- Domestic Shipping: 4-7 business days
- International Shipping: 7-14 business days
Do you offer free shipping?
Yes, we offer free shipping on all orders over $50.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email to monitor your package's journey.
What is your return policy?
We accept returns and exchanges within 30 days of delivery, provided the item is unused, in its original condition, and with all tags intact. Please refer to our Return Policy Page for details.
How do I initiate a return or exchange?
Simply contact our customer support team at contact@snakelabel.com with your order number, and we’ll guide you through the process.
How do I care for my Snake Label jewelry?
To keep your jewelry looking its best:
- Avoid exposing it to water, perfumes, or harsh chemicals.
- Store it in the provided pouch or a dry, cool place when not in use.
- Clean it gently with a soft cloth.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts, early access to sales, and special promotions.
Do you have a referral program?
Yes, we do! 🐍 Join the Snake Label Referral Program and earn commissions for every sale you generate. The more you sell, the more you earn!
- Starter Level: Earn 15% commission on all sales right from the start.
- Pro Level: After 100 sales, unlock 20% commission on every sale.
- Elite Level: Once you reach 300 sales, enjoy a premium 25% commission on every sale.
Sign up for our referral program today and turn your influence into rewards! Access your unique referral link in your account and start earning.
How can I contact Snake Label?
We’d love to hear from you! You can reach us at contact@snakelabel.com. or use the contact form on our website. We typically respond within 24-48 hours.
![](https://cdn.shopify.com/s/files/1/0574/9335/6678/files/trust_badges-snake-label.png?v=1746059704alt="Accepted)