Exchanges & Returns:
We strive to ensure that our product descriptions are as detailed as possible in order to prevent any surprises when you receive our products.
Cancellation policy:
The majority of orders placed on our site are processed within 12 hours. If for any reason you wish to cancel your order, please email us at .
Email: contact@snakelabel.com
In the shortest time possible.
Many of the items in stock are processed and/or shipped within 12 hours, so it is imperative that you contact us during this period to cancel your order before it is processed and/or shipped.
If your order has already been processed, you cannot cancel it.
Error in address:
Please check this address and contact us as soon as possible if it is inaccurate. This can only be done if your order has not yet been processed.
Our company is not responsible for incorrect shipping information. We are also not responsible for undeliverable orders (inaccessible addresses, incomplete addresses, etc.).
These packages may be returned to us in the latter cases, but not always.
We will offer you a refund of your order deducted from the shipping costs if your order is returned to the sender or a reshipment at your request.
Until your package has been received by the sender, you are not eligible for a reshipment or refund.
The return policy is as follows:
We accept returns* for any reason! If you are dissatisfied or have just changed your mind, you can return your product within 30 days after receiving it. Please fill out this return form if you are not satisfied for any reason. When you write to our support, please send it to the address we will give you.
Underwear cannot be returned or exchanged due to hygiene reasons.
Refunds, exchanges, and replacements
You have three options if you are within the 30-day return period:
You can exchange your item for a different size/color.
The exchange of a different product is not permitted. We recommend that you return your original item for a refund and then place a new order for the item you want.
2. Details of refunds and vouchers
The default refund method is the voucher. If you would like a refund, please let us know.
Refunds will only be issued for the final price paid (after any reductions).
Codes or vouchers cannot be reissued or refunded.
The replacement of an incorrect or defective item
Please send us an email at
Email: contact@snakelabel.com
Please provide the following details:
Order number
Describe the problem (for example, incorrect/defective item)
An image or video
Can I get a refund for my product?
Upon request, we can ship you a new product or replace it with another item of the same value.
We may only be able to issue partial refunds (if applicable). Some items may be subject to a 15% restocking fee if returned or refunded due to inspection, storage, and processing fees. These restocking fees will not apply to orders that are exchanged or returned/exchanged because of a manufacturer's defect. The charges will be applied to the original order and the balance will be refunded. Return shipping will be the buyer's responsibility.
Can I get a refund within a certain amount of time?
Generally, refunds can take up to two weeks to process. All refunds must be verified for authenticity and submitted to our accounting department.
What is the process for returning an item?
A return form must accompany every return request.
Fill in this form as accurately as possible and send your article along with this form to the return address we will email you.
Send us an e-mail if you have any questions or concerns
Email: contact@snakelabel.com
Refunds that are late or missing:
Make sure your bank account is in order
You can contact your bank for more information
It generally takes 3 to 5 working days for the processing to be completed
Please contact us if you have not received your refund after doing all this
Contact us at contact@snakelabel.com
The delivery process:
Returns are the responsibility of the customer, and if you receive a refund, you will receive exactly what you paid for the item (less any restocking fees).
Exchanges may take 2 to 7 weeks, depending on your country of origin.
This is a warning:
Tracking numbers are strongly recommended if you are shipping items worth more than $50.
