SHIPPING & EXPEDITION
What is the name of the person who delivers my article?
Your items will be delivered by our fulfillment center and will be delivered to you by your local post office.
Why didn't I receive my article?
Depending on your location and post office hours, shipping can take 5 to 11 business days.
During the warranty period of 15 working days, the buyer is eligible to return an order if it hasn't been received.
When will the order be delivered?
Delivery is subject to the terms and conditions of your local post office, and usually occurs during business hours. (Monday through Friday, 9am to 5pm)
What is your hometown?
The delivery time is explained by the fact that we ship from our warehouse in Asia.
What should I do if I have the wrong delivery address?
Please contact us immediately and we'll set up an appointment for you. Order and we'll update your information.
EXCHANGES, REFUNDS, AND RETURNS
Can I return my article if I don't like it?
All returns must be in perfect condition and the return costs must be paid by you. Proof of postage must then be emailed to us as proof of delivery.
Returns are not allowed on promotional items.
Returns are not allowed on promotional items.
After study, refunds may be authorized depending on the article and the reason.
Is it possible to return and exchange the item?
Send us an email and we'll take care of the rest as long as the returned item is in perfect condition.
CHANGE OF ORDER
What should I do if I change my mind about my article?
You may change your order by sending us an email with the item to change. Please note that changes must be made within two hours of the initial purchase.
DAMAGED ITEMS - REFUNDS AND CANCELLATIONS
No confirmation mail has been received
Please contact us immediately with your full name, address, and city of delivery if you have not received an e-mail confirming your purchase.
If our emails end up in your junk mail or other files, please check them before contacting us.
Sponsorships and partnerships
Please feel free to contact us if you have good ideas for sponsorships or partnerships.
What is the best way to get in touch with you?
Please contact us on contact@snakelabel.com if you have any questions.
No confirmation mail has been received
Please inform us immediately via our contact form with your full name, address, and city of delivery if you have not received an e-mail confirming your purchase. We will help you resolve the issue as quickly as we can.
Before contacting us, please check your junk mail or other files for our emails.
Sponsorships and partnerships
Currently, we do not have any sponsorship or partnership programs. However, if you have good ideas, please let us know.
What is the best way to get in touch with you?
Please contact us on contact@snakelabel.com if you have any questions.
